Review: Soluto’s paid product offers low-cost support services for small businesses - radfordborre1967

At a Glance

Expert's Military rank

Pros

• Simple and friendly for both end-users and supporters
• Competitive rates

Cons

• Remote is retard

Our Verdict

Soluto offers a cracking elbow room to support multiple users, whether they're all in the same office or all over the country.

Back in 2010, Soluto's first product was a modest affair: Complete IT aimed to do was cut your PC's boot time by removing clutter from your startup. Information technology was well-received, too. Since then, Soluto has grown considerably, and today offers a in favou-steady service allowing IT pros to support multiple machines. "Machines," incidentall, now includes iPhones and iPads: Soluto recently started supporting iOS devices.

Soluto comes in price tiers ranging from $10/month for equal to 10 computers, all the way to $450/month for leading to 300 machines (14-day free test). I evaluated the last paid tier, $10/month. The littler, personal edition continues as Soluto Desktop.

Soluto offers a simple, friendly way for IT pros to support users.

Soluto works by installing an agent covering on each supported electronic computer. The agent relay race information about that machine's performance to Soluto's servers, where you can watch all of the computers you're bearing victimization a unified, liberal dashboard. The dashboard reports aggregate statistics for every of the machines below your care, such as their total each month power cost, come of free storage available (conglomerate), and more.

It also tells you when machines are owed for an update ("2 PCs with app updates uncommitted"), but doesn't let you know which two machines those are, or what particular updates are due: You can only click the button and trust Soluto to do the ripe thing.

Chatting with a drug user terminate service you figure out what's unethical.

Drilling lowered to a specific motorcar, Soluto shows information about the machine's applications, "frustrations" (crashes and slow-downs), hardware, Internet settings, and anti-virus and firewall protection. You can also broach a chat session with a substance abuser, Beaver State petition to remote-control their machine.

Soluto's remote-control offering is comparatively newborn, and while it is significantly cheaper than the competition (when it comes to commercial use), it feels like a of import product occasionally. When I eldest tried and true using IT to control another computer connected my LAN, I encountered severe meantime that made control impossible, even though the other computer was right there next to me. This was ascribable an operational topic Soluto had in Asian Europe and the Eye East. The caller unadjustable it, simply it took a day.

Like totally of Soluto, the remote user interface looks nice – merely is slower than the competition.

Even once the immure was lower, remote was calm noticeably slower than with TeamViewer. Some keys were not forwarded to the pressurized computer: I tried hitting Ctrl+N to open up a new Firefox window on the opposite slope, and ended finished popping up a new Chrome window on my own simple machine (Soluto's remote system runs in Chrome). The same thing happened when I hit the Win-key trying to access the other computer's Bulge out blind: I got my have Start carte.

When a user has a problem, they can quick send you a screenshot aside tapping F8 on their keyboard.

Withal, Soluto does offer other ways to help users. When a substance abuser encounters a problem, all they have to make out is water tap F8 on their machine. A friendly little window comes up, pre-populated with a screenshot, asking the exploiter to explain what's the weigh. The drug user types in a few words, clicks a button, and you get an netmail. This is acerose to use, but is non perfect: The screenshot shows one full screen. Thither is no way for the user to capture only a luck of their screen, nor john they send you an image of more than one screen (for twofold-admonisher systems). Even so, this is a useful feature because information technology streamlines an fulfill many users find difficult, and many supporters find indispensable: It is much easier to help individual when you have a screenshot.

Soluto's product feels slick, with a consistent design language that feels some well-defined and friendly. While it may non offer the best outback ascendency experience on the market, its commercial-use rates are very contending, and its features make information technology abundant to enjoyment both for supported users and the IT pros giving them a helping hand.

Note: The Download clitoris takes you to the vendor's site, where you can use the latest translation of this Web-based software.

Source: https://www.pcworld.com/article/452533/review-solutos-paid-product-offers-low-cost-support-services-for-small-businesses.html

Posted by: radfordborre1967.blogspot.com

Share this post